* How does the claims process work in the event of motorcycle accidents or damage?

The motorcycle is fully insured.
The renter is liable for any damage up to a maximum of EUR 2,000.
Therefore, a excess on your credit card is required.

How is damage to the motorcycle handled?

  • We will have a BMW specialist workshop prepare a cost estimate.
  • The stated amount will be deducted from the deposit reserved on the credit card.
  • The remaining deposit will be released immediately.

Can I reduce the excess?

  • Yes, with HanseMerkur's supplementary insurance.
  • In this case, you only pay the cost of the supplementary insurance - the insurance company will reimburse the EUR 2,000 deductible for damage.

What happens if there is damage to third parties (e.g., other vehicles or people)?

  • The process is as described above.

Motorcycle insurance covers all costs that exceed the EUR 2,000 excess.

What costs will I ultimately incur?

  • Without supplemental insurance: up to a EUR 2,000 excess.
  • With supplemental insurance: only the additional costs; the rest is covered by the insurance.
 

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supplementary insurance for excess