General terms and conditions for purchasing online - vouchers

TERMS AND CONDITIONS (T&Cs) – Gift Vouchers
MotoGS WorldTours – Tour Operator (Germany)
Version date: 21/07/2025

1. Provider, scope of application, subject matter of the contract
The provider and contractual partner for the purchase of the voucher is:
MotoGS WorldTours – Tour Operator (sole proprietorship)
Seffnerstraße 2, 06217 Merseburg, Germany
E-mail: info@motogsworldtours.com / rental@motogsrental.com
(hereinafter “MotoGS” / “we”).
These T&Cs apply to the purchase and use of digital gift vouchers (value vouchers) that are purchased via the voucher shop on motogsworldtours.com or motogsrental.com. Both websites are operated by MotoGS WorldTours – Tour Operator.
The gift voucher is a value credit for redemption on our portals and/or on-site for the services offered there.

2. Conclusion of contract, delivery, digital product
The presentation of gift vouchers in the voucher shop does not constitute a legally binding offer, but an invitation to place an order.
A contract is concluded as soon as (i) you submit the order during the ordering process and (ii) the voucher is provided by e-mail after successful receipt of payment and/or successful payment authorisation.
Gift vouchers are purely digital products; no physical product will be shipped. Delivery is made to the e-mail address provided during the ordering process.

3. Order, prices, voucher amounts, payment methods
The prices and voucher amounts (face values) displayed in the voucher shop shall apply in each case.
The customer may choose voucher amounts (face values) of EUR 50, EUR 100, EUR 250, EUR 500, EUR 1000 and EUR 1500.
Payment is made via the payment methods offered in the voucher shop (e.g. credit card, PayPal, Sofortüberweisung – subject to availability).
The fully paid voucher will be delivered by e-mail and can be saved/printed as a PDF.

4. Voucher code, transferability, duties of care
Each voucher contains an individual code/barcode that is required for redemption.
Gift vouchers are generally transferable. Whoever presents/uses the voucher code is deemed entitled (“holder principle”). Please treat the voucher like cash.
In the event of loss, theft or unauthorised use, no refund can be made. A “duplicate copy” is generally excluded for security reasons, unless it is exceptionally technically possible and it can be clearly proven that no redemption has yet taken place.
MotoGS redeems vouchers without having to check entitlement in individual cases. However, we reserve the right to refuse redemption and/or request proof of purchase if there is suspicion of misuse, deception, fraud or other unlawful use.

5. Redemption, additional payment, remaining balance
Gift vouchers can be redeemed on the online portals MotoGS WorldTours for the guided motorcycle tours offered there or MotoGS Rental for the motorcycle rentals offered there, as well as, where applicable, accessories/extra equipment, provided these can be selected in the booking process.
If a booking/reservation is made at the company headquarters or in the store, the voucher can also be redeemed on-site.
During online checkout, the voucher code must be entered in the field provided and/or selected as a payment method.
If the voucher value is not sufficient to pay the full amount, the difference must be paid using the payment methods available at checkout.
If the voucher value exceeds the booking/order value, a remaining balance will remain and can be used for further bookings/orders until the voucher expires. The technical implementation can be a continued balance or the issuance of a remaining-balance voucher code.

6. No cash payout, no change, no interest
Payment of the voucher value (or any remaining balance) in cash is excluded. No change will be given.
No interest is paid on the voucher value. The face value cannot be changed after purchase.
Subsequent application of a voucher to orders/bookings that have already been completed is only possible if this is expressly provided for in the respective booking process; otherwise it is excluded.

7. Validity / limitation period
Gift vouchers can be redeemed until the end of the third calendar year following the year of the voucher purchase (example: purchase on 15/04/2025 → redeemable until 31/12/2028).
After this period, the claim arising from the voucher may become time-barred; subsequent redemption is then no longer owed.
Please direct enquiries for clarification (e.g. before expiry) to info@motogsworldtours.com or rental@motogsrental.com.

8. Reversal in the event of cancellation / withdrawal and in the event of returns
For cancellations/withdrawals from booked motorcycle tours or motorcycle rentals, the respective applicable contractual terms/T&Cs of the booked service shall apply. Any cancellation or withdrawal costs apply regardless of whether (in whole or in part) payment was made with a voucher.
If a booking/order is effectively reversed (e.g. justified return/refund within the rules of the respective service), the refund shall generally be made in the form in which payment was made:
– Voucher portion as voucher/remaining balance (digital) with the original validity framework pursuant to clause 7.
– Portion paid with another payment method via that payment method – in each case according to the rules of the specific reversal.

9. Right of withdrawal (consumers) – withdrawal instructions
If you are a consumer, you are generally entitled to a statutory right of withdrawal for online purchases.

Withdrawal instructions
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by e-mail) (info@motogsworldtours.com or rental@motogsrental.com).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and at the latest within 14 days from the day on which the notification of your withdrawal from this contract is received by us.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
The right of withdrawal expires if the voucher has already been redeemed in full or in part before the withdrawal period has expired.

Withdrawal form (template)
(If you wish to withdraw from the contract, please complete this form and send it by e-mail to info@motogsworldtours.com or rental@motogsrental.com.)
– I hereby withdraw from the contract concluded by me for the purchase of the following gift voucher:
– Ordered on: __________
– Name of the consumer: __________
– E-mail of the consumer: __________
– Voucher code/order number: __________
– Date: __________

10. Security & data protection
For online payments, payment data is transmitted via encrypted connections (SSL/TLS).
We process personal data for order processing, contract performance and misuse prevention. Details can be found in our data protection information: Privacy and Cookie Policy.
Advertising/marketing (e.g. newsletters) will only take place if separate consent has been given or if there is a legal permission.

11. Amendments to these T&Cs
We reserve the right to amend these T&Cs. However, the terms that were incorporated at the time of purchase in the voucher shop shall apply to the respective voucher purchase.

12. Applicable law & place of jurisdiction
The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer with your habitual residence in another state, mandatory consumer protection provisions of that state shall remain unaffected.
For consumers, the statutory places of jurisdiction shall apply.
If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contractual relationship shall be – insofar as legally permissible – the registered office of MotoGS WorldTours – Tour Operator.

13. Final provisions
Should individual provisions of these T&Cs be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.
Mandatory statutory provisions shall remain unaffected.

— End of the T&Cs —